Patient Information

Galway Clinic Patient Care Line


Free phone 1800 785000


The Patient Care Line is here to help and provide you with answers to any queries you may have.

Whether it is regarding an insurance query, self-pay price or a general question we are here to help.

Our main focus is “patient-centred” care at the Galway Clinic. We pride ourselves in sharing with you our unique set of values and we will care for you at a time when you are most vulnerable in a professional, caring and competent manner.

Patient feedback is always welcomed as an opportunity for improvement. Each patient will be given a patient satisfaction survey to fill out during their stay.


Patient Information


It is our pleasure to welcome you to the Galway Clinic. The processes of welcoming patients before surgery, caring for them following surgery and attending to their needs before discharge are carefully designed and planned.


In Your Room


Whether you are staying in a private room or a semi private room each patient can access their own private T.V, radio, phone & internet system located by your bedside. Headphones are also supplied to all patients.

A nurse call bed is located at your bedside and in the case of an emergency there is also one located in your ensuite bathroom.

Fresh towels and toiletries are provided to you on a daily basis. Please feel free to bring additional toiletries if you require them.

A safe is located in all single occupancy rooms and for patients staying in multiple occupancy rooms there is a safe located in the nurse’s station.


Meal Times For Patients


During your stay a menu for Breakfast, Lunch and Tea will be provided for you on a daily basis. A wide variety of hot and cold meals are available throughout the day.

If you have any specific dietary requirements that are not mentioned on our menu's please feel free to let our staff know and we would be happy to prepare a meal for you.

All meals are prepared fresh in the Galway Clinic each day. Meals will be delivered to your room at the following times:


Breakfast08:00 am

Lunch12:30 pm

Tea17:00 pm

Tea/Coffee19:30 pm


Restaurant


Please note, due to COVID-19 the Galway Clinic restaurant is not open for visitors at present and only available for staff.

Our restaurant is located on the first floor and is opened from 08:00am until 21:00pm Monday to Friday. On Saturday, Sunday and Bank Holidays 09:00am to 17:00pm. Our restaurant offers both hot and cold meals throughout the day.

Our shop is located on the ground floor of the Galway Clinic, which is opened from 08:00am to 19:30pm Monday to Friday and 10:00am to 17:30pm on Saturday, Sunday and Bank Holidays.

We also have a mobile shop that visits all wards on a daily basis to offer newspapers, drinks, fruit & snacks.


Mass in Our lady of Lourdes Church Galway Clinic


Please note that due to COVID-19 Mass in not available for the general public

Mass is celebrated every day in the hospital chapel, Our Lady of Lourdes at 10:30am. Mass can also be viewed on your TV monitor each day.

Communion is distributed daily before mass. Eucharistic Adoration takes place in the chapel each Wednesday at 19:00pm.

Our Chaplain and the Church of Ireland Rector can be contacted by Reception if required.